Shipping
Australia
We ship everyday from Australia (QLD) and aim to dispatch your order within 24 hours during weekdays on in stock items. If your order contains a pre order item the order will be shipped when all items are in stock.
Standard shipping (with tracking) - $9.95
Aus Post Express Delivery (with tracking) - $14.95
Standard Delivery in Australia is FREE when you spend $85 or more in one transaction, including discounts (final amount amount being $85 or more.) We will use Aus Post Standing Shipping or Aramex depending on your location.
Please note the following estimated delivery times. These times are an estimate only and will vary according to the time of year.
Standard parcel post, Australia: 3 - 9 business days
Express parcel post, Australia: 1-3 business days
Aramex, Australia: 3 - 21 business days
Tracking numbers are provided via email, so please ensure that your email address is entered correctly and that your email is monitored, including junk mail. We deliver to both PO boxes and residential/business addresses.
Nibble and Rest cannot be held responsible for addresses entered incorrectly by the customer. Once posted, we have no control over how long your order takes to arrive. Visit www.auspost.com.au/parcels-mail/delivery-areas.html for more information.
If you advise that you would like your parcel left without requiring a signature (Authority to Leave), we are not responsible for the loss of the parcel or failure to deliver the parcel.
Once your order is Delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you. If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by Nibble and Rest. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Incorrect address or returned parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.
Undelivered packages or packages with missing items.
In the event that your package is undelivered or items are missing, we require that you complete our Missing/Undelivered Items Declaration. This form will be used to liaise with Australia Post, the delivery service that was used to send your package as well as the Police to determine why your package was not delivered. Please ensure that 14 days have passed before contacting us regarding a lost package. If you would like to fill out a Missing/Undelivered items declaration, please email hello@nibbleandrest.com including your order number.
Refunds for missing items shall be credited to the original method of payment, for the value of the original payment. Replacements will be made for the same value of the good originally purchased. If these goods were purchased on sale, a store credit to the same value of the original purchase will be applied.
International
New Zealand- $15.95 AUD flat rate
Other International shipping fees start from $29.95 AUD and are based on weight
We also offer DHL Worldwide Express starting from $70 AUD (please check your eligibility for this)
International delivery: Times will vary greatly according to location. A standard delivery time frame is 6 - 13 working days.
Please keep in mind that international postage times vary by location. It is the customer's responsibility to track their order. Please understand that Nibble and Rest has no control over delivery times once the package has left our hands, but if you get in touch with us we can provide tracking support.
We currently ship to the following countries:
United Kingdom, United States, New Zealand, Ireland, United Arab Emirates, Norway, Germany, Malaysia, Austria, Belgium, Italy, Spain, Sweden, Taiwan, Denmark, Poland, Iceland, Czech Republic, Portugal, Belarus, Qatar, Canada, Croatia, France, Greece, Hong Kong, Hungary, India (36 of 37 states), Israel, Japan, Netherlands, Philippines, Singapore, Thailand, Ukraine, China, Macao, South Korea, Cyprus, Estonia, Slovakia, Egypt, Cambodia, Finland, Indonesia, Kuwait, Lithuania, Monaco, Romania, Russia, Saudi Arabia, Switzerland, Iran, Islamic Republic Of, Iraq, Jordan, Lebanon, Vietnam, Albania, Gibraltar, Greenland, Latvia, Luxembourg, Malta, Montenegro, Serbia, Slovenia, Turkey, Holy See (Vatican City State), Mexico, Oman.
(Last updated 13th February 2023)
INTERNATIONAL CUSTOMS CHARGES (WHERE APPLICABLE)
Some orders may incur a customs or import duty charge. Nibble and Rest does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliance. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Nibble and Rest will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Nibble and Rest will not be held responsible for any loss of funds as a result of this occurrence.
Incorrect address or returned parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.